HR & Recruitment Support for Wanaka Horse Trekking, Wānaka

Snapshot

Client: Wānaka Horse Trekking

Location: Wānaka, New Zealand

Industry: Tourism & Outdoor Experiences

Services Provided: Recruitment support, employment documentation, HR advisory

Engagement: One-off project support and advisory

Key Result: Successful recruitment of first full-time employee, establishing formal employment structure

Background

Samantha Goos is the Owner Operator of Wānaka Horse Trekking, delivering guided horse treks through the stunning landscapes of the Upper Clutha.

As demand grew, Samantha reached a significant milestone, hiring her first full-time employee. Moving from sole operator to employer required clear systems, compliant documentation and confidence that everything was structured correctly from the outset. https://www.wanakahorsetrekking.com

The Challenge

Hiring a first employee is exciting, but it also brings risk and responsibility.

Samantha required:

• Support drafting a compliant employment agreement

• A structured letter of offer

• Clear role expectations

• Advice around employment obligations

• Confidence navigating the hiring process

For a small tourism business, time is limited and compliance matters. Getting it right from day one reduces future risk.

The Leafcutter Approach

Practical Recruitment Guidance

We worked alongside Samantha to clarify the role requirements and ensure expectations were realistic and aligned with business capacity.

Employment Documentation

We prepared tailored employment documentation to reflect the nature of the role and ensure compliance with New Zealand employment legislation.

Clear Communication

Throughout the process, we prioritised fast, practical communication to keep momentum and reduce stress during what can often feel like an overwhelming transition.

The Results

• Successful recruitment of the first full-time employee

• Legally sound employment documentation in place

• Clear role structure supporting operational growth

• Increased confidence in employer obligations

Since that first hire, the business has continued to grow, now operating with a team of trekking guides supporting Samantha in delivering high-quality tourism experiences.

What began as one careful, well-supported hire became the foundation for building a team.

Client Feedback

"It was great working with the team who helped me with everything I needed to hire our first full-time employee. They really thought it through and were super quick with communication. Highly recommend!"

– Samantha Goos, Owner Operator, Wānaka Horse Trekking